Refund Policy

Last updated: August 2026

14 days, no questions asked. If EZ Import isn’t for you, email support@getezimport.io within 14 days of your purchase and we’ll refund you in full. You don’t need to justify it.

How to request a refund

Email support@getezimport.io from the address you bought with, or include your Stripe receipt — that’s all we need to find your order. We aim to respond within two business days.

Refunds go back to the original payment method through Stripe. Your bank usually takes a further 5–10 business days to post it.

Please check this before you buy

EZ Import requires macOS 14 or later and Final Cut Pro. It installs as a workflow extension and appears under Window › Extensions inside Final Cut — it cannot be used without it.

If you bought without realising this, that absolutely qualifies for a refund. We would rather give your money back than have you stuck with something you can’t use.

After 14 days

We’re not rigid about the date. If something has genuinely gone wrong — it won’t run, it doesn’t do what we said, or you were charged twice — write to us anyway. We would rather sort it out than argue about a deadline.

Duplicate and accidental purchases

If you were charged more than once for the same thing, tell us and we’ll refund the extra charge immediately, however long ago it happened.

Before you file a chargeback

Please email us first. A chargeback takes weeks, costs us a fee, and usually ends the same way as simply asking. We have never refused a reasonable refund request.

Contact

support@getezimport.io — a real person answers.